Help & FAQ
Frequently asked questions
Answers to the most common questions about Branova Booking. Still stuck? Email our team.
How do customers book — do they need an account?
No account needed. Your public 24/7 booking page lets customers pick a service, a staff member, and a date & time without any login — you just share the link. It works on any phone or computer, so customers can book whenever it suits them.
How does Branova Booking reduce no-shows?
Every booking triggers an automatic email confirmation, and reminders go out before the appointment so customers do not forget. If plans change, they can reschedule or cancel straight from the link — which keeps your calendar accurate and cuts wasted slots.
Can I take a deposit or payment at booking?
Yes. You can collect payments or deposits at the time of booking (UPI-ready) so slots are properly committed. Asking for a deposit up front means no-shows cost you far less, and customers take their appointment more seriously.
Can I schedule multiple staff and their working hours?
Yes. Set each staff member's working hours, breaks, leaves and the services they are assigned to. Branova Booking then calculates availability automatically, so customers only ever see slots that a qualified, free staff member can actually take.
What happens when a customer reschedules or cancels?
Customers self-serve directly from the booking link — no phone calls needed. Your calendar and staff availability update instantly the moment they change something, and everyone gets a notification so nothing slips through the cracks.
Which industries is it built for?
Clinics, salons, spas, gyms, consultants, hotels, restaurants and 60+ more. When you sign up you pick your business type, and the services, vocabulary and workflow are preset for that industry — so it feels tailored from day one.
Is there a free plan / what does it cost?
Yes — the Free plan is ₹0/month and includes 100 bookings per month with 1 user. Paid plans start at ₹199/mo (Starter) and go up through Professional and Business to Enterprise. You can cancel anytime — see the full breakdown at /#pricing.
Can customers pay by UPI, and can I track payments?
Yes — Branova Booking is UPI-ready. You can record payments, partial payments and refunds, print receipts, and keep track of any outstanding balance. That gives you a clear picture of what has been collected against every appointment.
What reports do I get?
You get bookings, revenue, service, staff, customer and occupancy reports, each with CSV export. That means you can see which services and staff are performing, spot busy and quiet periods, and pull the numbers into your own spreadsheets whenever you need them.
What is the Branova Business Suite?
Branova Business Suite is a family of connected business apps — CRM, Invoice, Helpdesk, Inventory, Booking, HRMS, AMC, Projects, Forms and Discover — that share one Branova account and a single, consistent design. You sign in once at apps.branova.in and open any app you've subscribed to. Each app is a complete product on its own, so you can use just Branova Booking or run your whole business on the suite.
If I use another Branova app, is my data shared automatically?
No. Each Branova app has its own separate database, so the business data you create in Branova Booking stays inside Branova Booking. You sign in once with a single Branova account (single sign-on), but signing in never copies or merges data between apps. Data moves between apps only if you deliberately export it or set up a specific integration yourself.