Cancellation & Refund Policy

This policy explains how cancellations and refunds work for Branova Booking subscriptions. It covers your subscription to Branova Booking — not the individual appointment cancellation rules you set for your own customers, which you control from within the app.

1. Subscriptions

Branova Booking is billed monthly in advance. Your subscription renews automatically each month until you cancel.

2. Cancellation

• You may cancel your subscription at any time from your account or by contacting us.
• On cancellation, your plan remains active until the end of the current billing cycle.
• We do not charge any cancellation fee.

3. Refunds

• Monthly subscription fees are generally non-refundable once the billing cycle has begun.
• If you were charged in error or experienced a verified service failure, contact us within 7 days and we will review the request fairly.
• Approved refunds are processed to the original payment method within 5–10 business days.

4. Free plan & trials

Our Free plan is always free. If a paid trial is offered, you will not be charged during the trial period and can cancel before it ends to avoid being billed.

5. Customer appointment refunds

Any payments you collect from your own customers for their bookings are between you and them. You set your own cancellation and refund terms, and are responsible for honouring them.

6. Data after cancellation

You may export your data before cancelling. We retain data for a short grace period after cancellation, after which it may be permanently deleted.

7. Contact

For cancellations or refund requests, email booking@branova.in or write to us at Athipalayam, Coimbatore, Tamil Nadu, India.